Southwest Airlines Essay Example | Topics and Well Written Essays - 1250 words

Southwest Airlines - Essay Example red of every individual employee while interacting with colleagues internally as well as their engagements with the external community, which includes but not limited to the business partners. The organizational code of ethics sums up a working culture that binds individuals from different backgrounds into delivering the core mandate of an organization to its clientele. The Southwest Airlines is one of the companies that has provided a structured, coded guidelines of conduct to its workforce as a way of ensuring that it offers quality services to the satisfaction of its customers, with eyes set on the ultimate prize of cultivating a mass of loyal customers (Kelly, 2008). With a slogan that that reads â€Å"Doing the right thing,† Southwest Airlines has tailored its code of ethics towards ensuring that honesty, integrity, and personal responsibility prevails in all of its services rendered by its employees and/or its co-partners. The binding codes of conduct and behavior guarantees above board engagements with customers and government officials with explicit conformity with the laws the land and those of international trade/business governing its operations (â€Å"Code of Ethics†). The code of ethics also clearly states the controls that regulate how individual employees are expected to respond to the different situations encountered while on duty. A law abiding company, Southwest Airlines recognizes the supremacy of the law, and as such gives it outright weight in situations where its code of ethics incidentally conflicts with the latter (â€Å"Code of Ethics†). In its endeavors to comply with Laws, Rules, and Regulations govern ing its operations, Southwest Airlines overtly prohibits insider trading, particularly the use of non-public information [valuable company information/asset] in gaining personal benefit either directly or indirectly. The company thus expects a high degree of responsibility from its employees in protecting information that relates to the

Groups and their functions Essay Example | Topics and Well Written Essays - 500 words

Groups and their functions - Essay Example These mannerisms can be likened to an informal set of rules, as they are unwritten and used purely for socializing purposes. This implies that such mannerisms are unanimously agreed upon through a process of coordinating behavioral patterns of the individuals that make up a group. Over time, the groups they belong in because of the similar mannerisms shared judge members of a group. Individuals within a group will subconsciously behave according to the norms of the group they belong to, even when they are not interacting with the group members. This is because they have become accustomed to do so; however, this is determined by factors such as amount of time spent with the group and commitment to purpose of the group. In an organizational set up, work groups are established to fulfill tasks, create a chain of command and share responsibilities and duties. Out of these three primary purposes of forming a group, it is clear that the preceding purpose will result in a temporary group. An individual within such a group is not likely to ‘lose’ their identity, as interaction with the group is short-lived thus cannot have such an impact (Griffin and Moorhead, 2010). The other crucial factor that managers should consider to achieve maximum productivity from groups is size. The number of people comprising a group determines how all the individuals interact with each other. This therefore, means a new dynamic is created whenever a new member is brought into a group. The new dynamic arises from the fact that level of interaction differs, where two people will hold a conversation easily because of a shared topic of interest. However, when a third person comes in they have to choose between either of the two individuals and pick a topic that will relate to them. This is known as social advantage where a coalition is formed to create cohesion. From this perspective, one can argue that a small group is more likely to gel

Ajax Minerals and Perrier Essay Example | Topics and Well Written Essays - 1500 words

Ajax Minerals and Perrier - Essay Example Communications is highly necessary in regard to change management because it helps in creating mutual trust. The first way that communication to employees and the middle level management will help is in creating trust by the employees. This can be seen in the history of Ajax. In the past, Ajax failed to communicate to employees, and this led to the employees being suspicious any time the firm is about to make any changes. Communication is seen as a way to create trust because through good communication, it helps in making sure that the employees understand the need for change rather than leave the employees to speculate. The same kind of speculation has been the cause of resistance to change because the employees are extremely suspicious that any change process will affect the negatively. Involvement Involving the employee and the middle level managers is essential in helping to smooth out the process of change. When communication and involvement is used in concert, the best result will be achieved. Ajax is trying to involve the employees in the development of the solution and this will be necessary due to a number of reasons. The first reason is the fact that the involving the employees and the middle level managers will result in a change solution that will be accepted by the employees. Involvement will create minimal resistance from the employees. It will also be good in creating a solution that is most holistic in the way the firm deals with future problems. Will it succeed? Although Ajax has chosen to use this particularly valuable strategy to change management, there cannot be a guarantee that the strategy will succeed. This is because Ajax failed to use this strategy right from the beginning and there is a lot of suspicion in among the employees. Perrier case Perrier has a t least two sources of resistance. The first source of resistance is from the worker union CGT, which believes that Nestle does not have the right to cut off the number of workers in Perrier. The second source of resistance is definitely from the employees who feel that they need to protect their jobs. Nestle has tried to cut down employees in order to salvage the Perrier brand. When the employees could not allow the firm to cut the employees, the management placed the product of another brand in their cafeterias as a way to have the employees see the sense in trying to change. This method of trying to deal with the issue of change resistance did not help the firm to do away with resistance. If anything, this method of dealing with the issue made things between the management and the employees worse. Comparison There are a number of differences in the way the managers in both of these cases handled the case. Although the Perrier case was more complicated by the issue of the worker u nion that was

Marketing Essay Example | Topics and Well Written Essays - 1500 words - 8

Marketing - Essay Example This paper stresses that Amazon.com and AOL may belong to different industries, they similarly thrive via online business which has its own rules of determining which would likely succeed in business. The expansion and diversification strategy adopted by Amazon.com coupled with strong customer relation management has kept the company growing while that of the AOL joining Time Warner might have confused its name with another industry, that of Time Warner. In a deeper sense however, downfall of AOL appeared to have been caused by not responding to need of customers very quickly as that what had been done by its competitors. AOL decision only decided to make free-email account lately while its competitors, Google and Yahoo have already done much earlier. This means that the online business is a game of innovation and if you don’t innovate, you will be left behind. This report makes a conclusion that CRM has allowed Amazon.com to gather information about their customers, allowing it to design advertisements and promotions to appeal to said customers individually thereby cutting on advertising cost and thereby increasing profits. AOL committed a grave mistake in not responding to cancellation requested by customers. In trying to retain customers, it did the wrong way by even delaying or denying request for cancellation and said company practice was brought to public by CNBC to their disappointment and defeat because as the company believed, it will really lose a lot of its customers because of said errors.

Public-Private Partnership Essay Example | Topics and Well Written Essays - 1250 words

Public-Private Partnership - Essay Example These societal problems, as well as the inherent conflict of interests between the public and the private sector, are typified by a great extent of wickedness. Wicked problems are those conflicting matters confronting the public sector that demand a consolidated partnership by public and private sectors. The civil society, industries, and governments are not capable of addressing these problems independently (Dewulf, Blanken, & Bult-Spiering 2012). A wicked problem is complex, rather than just complicated, it is often intractable, there is no unilinear solution, moreover, there is no ‘stopping’ point, it is novel, any apparent ‘solution’ often generates other ‘problems,’ and there is no ‘right’ or ‘wrong’ answer, but there are better or worse alternatives. Wicked problems within public-private partnership are characterized as recurrent or persistent problems, often defined by indecision and conflict over interests or purposes that could influence the process of decision-making (Hodge & Greve 2005). According to Grint (2005), there are no simple solutions to these wicked problems confronted by PPP. Remarkable progress can be achieved in mitigating them, but they will not be totally eradicated. But the question is, why are PPP problems considered wicked problems? First of all, organizing or forming PPP is complex due to the challenge of bringing together the objective and interests of the numerous stakeholders— the private sector is composed of lenders, investors and firms supplying operational and construction services; on the other hand, the private sector is made up of public officials developing and enforcing PPP guidelines, those acquiring the PPP, and the public or citizens who utilize the infrastructures that a PPP offers (Biggs & Helms 2007).

Services Marketing Importance of the Internet Term Paper

Services Marketing Importance of the Internet - Term Paper Example In today's day and age, the internet has become a very important part of people's lives. From entertainment to accounting, almost all the facets of life are available on the internet and people are using it for business, banking, shopping and communicating. But the fact that this medium is vulnerable to evil designs of fraudsters namely hackers who lurk behind it with intentions of identity theft or theft of sensitive information of unsuspecting net users, makes this medium risky. But looking into the problem and its span objectively would help to provide solutions and countermeasures for it. With the increased importance of the internet in people's lives, the amount of internet or online frauds have also increased. The challenge is to make sure that internet is a safe medium for services like online shopping, online banking, etc and users are not victims of misdeeds like phishing (What is phishing, n.d.) or other online frauds. The world of the Internet can be as fascinating and as dangerous at the same time. It is a technological wonder through which people access news, information, communicate using emails or social networks, shop online or transact money through online banking. At the same time, the internet is also fraught with dangers. Phishing- Through this method the phisher or the person who attacks through the internet and tries to gain access to important and confidential information such as passwords, credit card numbers, etc of the person who is being attacked. The victim unknowingly falls prey to the evil schemes of the phisher and end up divulging the sensitive information which is then misused. It has been reported that phishing is almost a specialized crime which involves services of many like spammers, hackers, and phishers. This is done to increase the damage caused by the act and also its scope. Some of the most significant operators in this arena are: Mailer- These are people who send out the huge number of fake emails which contain links t o a website meant for phishing. Once the unaware users click on the links in these emails, they are taken to phishing sites or fake websites. Collector- These people set up these fake sites meant for phishing and here the users are requested to provide their confidential information like passwords, social security numbers or credit card pin numbers. Often the fake emails are so well disguised in design and functionality that users take them to be original emails correspondence from their banks and after reaching the fake sites they end up uploading sensitive data there.

Analytical methods for engineers Assignment Example | Topics and Well Written Essays - 1250 words

Analytical methods for engineers - Assignment Example 4)2(31-52.14)2+(16-52.14)2+(27-52.14)2+(82-52.14)2+(42-52.14)2+(57-52.14)2+(67-52.14)2+(51-52.14)2+(23-52.14)2+(56-52.14)2+(66-52.14)2+(59-52.14)2+(37-52.14)2+(62-52.14)2+(35-52.14)2+(43-52.14)2+(31-52.14)2+(57-52.14)2+(59-52.14)2+(70-52.14)2+(38-52.14)2+(47-52.14)2+(61-52.14)2]= Variance=√ [(57-48.74)2+ (40-48.74)2+ (12-48.74)2+ (24-48.74)2+ (67-48.74)2+ (47-48.74)2+ (37-48.74)2+(44-48.74)2+(71-48.74)2+(55-48.74)2+(55-48.74)2+(54-48.74)2+(53-48.74)2+(53-48.74)2+(51-48.74)2+(52-48.74)2+(55-48.74)2+(45-48.74)2+(49-48.74)2+(44-48.74)2+(46-48.74)2+(50-48.74)2+(60-48.74)2+(57-48.74)2+(63-48.74)2+(35-48.74)2+(39-48.74)2(52-48.74)2+(79-48.74)2+(59-48.74)2+(62-48.74)2+(43-48.74)2+(36-48.74)2+(34-48.74)2+(43-48.74)2+(28-48.74)2+(61-48.74)2+(42-48.74)2+(42-48.74)2+(47-48.74)2+(32-48.74)2+(33-48.74)2+(75-48.74)2+(53-48.74)2+(55-48.74)2+(45-48.74)2+(25-48.74)2+(48-48.74)2+(58-48.74)2+(84-48.74)2]=11065.62 The performance of the longercells batteries is lower as compared to that of the powersure batteries. This is because the frequency of the cells that have a frequency of two is 6 for the longercell batteries as compared to 3 for the powersure batteries. There is a better way of modeling the relationship between y and x. This can be achieved by producing a cubic curve rather than a linear curve. This would have produced a better model of the relationship between x and y. a. The diameters of a random sample of 100 rivets produced by this machine in a day have a mean value of 4.76 mm. find a 95% confidence interval for the mean diameter of all the rivets produced by the machine in that day. b. The manufacturer becomes concerned if the lower 95% confidence limit falls below 4.6 mm. A random sample of 80 rivets on another day gave a mean diameter of 4.65 mm. Will the manufacturer be